Forums Help & support Local password? Account password?

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 month, 4 weeks ago.

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  • #27412 Reply

    R Dimare

    When I try to decrypt a file for reading/updating I get a pop-up that says something about “You are using a local password. You should change it to your online account password” How do I synchronize the passwords so they are the same?

    #27422 Reply

    Prabhukumar R
    Moderator

    Hello Dimare,

    We will explain more about, what is the local mode?

    You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

    If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text(like you are getting).

    You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

    So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

    Or

    Please try to clear the AxCrypt local contents via the AxCrypt file menu File | Options | Clear All Settings & Restart.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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