install issue – unhandled exception

[david]

I have installed axcrypt on windows 10 but have an unhandled exception “the path is not of a legal form” I don’t know what this means nor how to proceed. I have tried uninstalling and re-installing but get the same error.

[SvanteSpectator]

Hello david,

It’s not entirely clear exactly what the issue is. Please provide more information, and if you can send a screenshot showing where the problem is, it often helps us understand.

How to take a screenshot is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

If you do not want to post screenshots here, submit a Premium support request by signing in to https://forum.axcrypt.net/ or by sending an email to support att axcrypt dott net .

[david]

Hi Svante

thanks for your rapid reply.

I have just booted up my laptop to get a screen dump and the fault has mysteriously disappeared and axcrypt appears to be working fine.

Your mystical powers are working well!

 

david

 

[Ignacio]

Problem solved then David!

The message you spoke about is a generic C# error but as long as it’s gone away then there is no problem.

Microsoft have today released a number of critical security patches and general updates, one of which is the Microsoft .NET Framework 4.7. It may have been that you failed to restart after installing/updating to the latest version of AxCrypt and the .NET service had been terminated by the Windows Server Update Services.

[Anonymous]

Hi Svante

unfortunately this problem has reappeared – any suggestions would be well received

 

regards

 

David

[SvanteSpectator]

Hello David,

Can you please send the information specified here: https://forum.axcrypt.net/blog/send-complete-error-report/ to our support email?

Also, please ensure that you have the most recent version of AxCrypt from https://forum.axcrypt.net/ installed.

[Andy Fuest]

I am also having this issue with “This path is not of legal form.”  Any help would be appreciated.  Thank you!

[SvanteSpectator]

Hello Andy,

Please follow the instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ and we can investigate this further.

[Don]

I’m seeing this issue too. It comes and goes .. AxCrypt was working this morning and then stopped working with that error in the afternoon.

[Prabhukumar RModerator]

Hello Don,

We have responded to your support Priority email. Please try to do the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Author]

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