Informations about the software | AxCrypt - File Security Made Easy

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April 2, 2019 at 10:56 #13473 Reply

Micro85

Hello,

I’m working in a IT store in France (Micro 85) and I have a customer who can’t open an Excel file (where he wrote his passwords) protected by AxCrypt from a computer he bought recently and he can’t open it anymore. The operating system between the two computers is the same. Does AxCrypt has hardware security? And what can he do to access to this file again?

Cordially

April 3, 2019 at 12:26 #13477 Reply

Svante
Spectator

Hello Micro85,

No, AxCrypt is in no way connected to the operating system or the hardware.

One common reason for problems when moving files between computers is Windows NTFS permissions, and Windows EFS encryption – neither of which is actually related to AxCrypt in any way. If you are getting an “Access Denied” message, either of these two reasons may be the cause of the problem.

If the above does not help, please specify in more detail what the error message is.
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