Inflating: incorrect data check error

[Boucard thierry]

Hi, I am facing the error message “Inflating: incorrect data check” when I try to decrypt a mp4 video file which has a size of 4977791 Ko. (it is said that there larger files are supported on FAQ…)
I have crypted it with a 2.1.13… version and I have the same error with this one and the latest executable version downloaded on the site.I am running on Windows 10 64 bits. I have no problem with previous files (with a smaller size).  Here is the ReportSnapshot
Thanks in advance for your help.
Regards,
———– Exception at 2016-10-11 19:53:47Z ———–
System.IO.IOException: inflating: incorrect data check
à Axantum.AxCrypt.Core.Extensions.StreamExtensions.DecryptTo(Stream encryptedInputStream, Stream plaintextOutputStream, ICryptoTransform transform, Boolean isCompressed)
à Axantum.AxCrypt.Core.V2AxCryptDocument.DecryptTo(Stream outputPlaintextStream)
à Axantum.AxCrypt.Core.AxCryptFile.Decrypt(IAxCryptDocument document, IDataStore destinationStore, AxCryptOptions options, IProgressContext progress)
à Axantum.AxCrypt.Core.UI.FileOperation.DecryptActiveFileDocument(ActiveFile destinationActiveFile, IAxCryptDocument document, IProgressContext progress)
à Axantum.AxCrypt.Core.UI.FileOperation.Decrypt(LogOnIdentity identity, IDataStore encryptedDataStore, ActiveFile activeFile, IProgressContext progress)
à Axantum.AxCrypt.Core.UI.FileOperation.OpenAndLaunchApplication(IEnumerable`1 identities, IDataStore encryptedDataStore, IProgressContext progress)
à Axantum.AxCrypt.Core.UI.FileOperationsController.DecryptAndLaunchFileOperation()
à Axantum.AxCrypt.Core.UI.FileOperationsController.<DoFileAsync>d__56.MoveNext()

———– Exception at 2016-10-11 19:44:51Z ———–
System.IO.IOException: inflating: incorrect data check
à Axantum.AxCrypt.Core.Extensions.StreamExtensions.DecryptTo(Stream encryptedInputStream, Stream plaintextOutputStream, ICryptoTransform transform, Boolean isCompressed)
à Axantum.AxCrypt.Core.V2AxCryptDocument.DecryptTo(Stream outputPlaintextStream)
à Axantum.AxCrypt.Core.AxCryptFile.Decrypt(IAxCryptDocument document, IDataStore destinationStore, AxCryptOptions options, IProgressContext progress)
à Axantum.AxCrypt.Core.AxCryptFile.DecryptFile(IAxCryptDocument document, String decryptedFileFullName, IProgressContext progress)
à Axantum.AxCrypt.Core.UI.FileOperationsController.DecryptFileOperation()
à Axantum.AxCrypt.Core.UI.FileOperationsController.<DoFileAsync>d__56.MoveNext()

[AxCrypt SupportModerator]

Hello Boucard,

This seems to be a real issue with a damaged file. Is this file on a removable media?

[Thierry]

Hi,
Encryption was finished normally before shutting down. (at least I noticed nothing abnormal…)
Decrypting always runs until the end of the process and then displays error. Yesterday, a temporary file was created during process but was deleted at the end. Today, two times, the file is decrypted, an error displayed, video is 100% ok but sound 0%.
So strange isn’t it ?
Thanks for help :-)

[Kunobert]

I have the same problem.. My saved and protected files are on a mobile hdd … The erreor apprears for all bigger files – mostly videos … So, what should be done? Copy them to local hdd firtst, then ncoding?

BR
Kunobert

[Nikita BhosleParticipant]

To better understand the issue you’re experiencing with larger files (such as videos) stored on your external/mobile HDD, we would need a bit more information.
Could you please send an email to our support team at support@axcrypt.net? If possible, include:

A detailed description of the issue
The exact error message you are receiving
Screenshots of the error
Your AxCrypt version number
Your operating system details
This information will help us investigate the matter more efficiently and provide the appropriate solution.

[Author]

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