Please explain the more detailed(step by step) information about the issue also some screenshots. Also you can write an email to our support team support@axcrypt.net
Please send the error report(ReportSnapshot.txt) file which is available in your system path(users/”username”/.local/share/axcrypt or search this ~/.local/share/AxCrypt) with some detailed information. please write to Support@axcrypt.net. we are happy to help you.