I can't sign in with different account

[Sergio Sanz]

Hello:

I created a free account by error (I have a premium one), but now I can’t log out from the free one and log in with the premium one. The new account uses a different email as user and I can’t log out from that user to log in with the email which I have the premium account.

 

Thanks in advance.

[Prabhukumar RModerator]

Hello Sergio,

Sign in to the AxCrypt app with different email address/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the Reset button in the sign in dialog. This will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one. Now you can enter the AxCrypt account and credentials.

If the above does not help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

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