I can't sign in with different account

[Sergio Sanz]

Hello:

I created a free account by error (I have a premium one), but now I can’t log out from the free one and log in with the premium one. The new account uses a different email as user and I can’t log out from that user to log in with the email which I have the premium account.

 

Thanks in advance.

[Prabhukumar RModerator]

Hello Sergio,

Sign in to the AxCrypt app with different email address/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the Reset button in the sign in dialog. This will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one. Now you can enter the AxCrypt account and credentials.

If the above does not help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Scott Bernstein]

<p>I just sent an email to support showing I own a Premium license and I am not able to use it with a new profile on my computer. What was suggested in this forum did not work, still showing me on a free account. Please, I need help before the trial period expires.</p><p> </p>

[Scott Bernstein]

<p>I just sent an email to support showing I own a Premium license, purchased 1/7/25 and I am not able to use it with a new profile on my computer. What was suggested in this forum did not work, still showing me on a free account. Please, I need help before the trial period expires.  </p>

[Prabhukumar RModerator]

Hello Scott Bernstein,

We apologies!  We will inform our development/Finance team to investigate it and get back to you.

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

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