I can't receive an email with my ID code | AxCrypt - File Security Made Easy

This topic contains 1 reply, has 2 voices, and was last updated by Prabhukumar R 4 years, 6 months ago.

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May 12, 2020 at 11:42 #16032 Reply

David

Hello,

I am trying to open an account. After registering an email address I never receive the ID code (I have checked my spams)

Other colleagues have the same issue.

Thanks for your support

Regards,

May 12, 2020 at 13:32 #16033 Reply

Prabhukumar R
Moderator

Hello David,

We are really sorry to hear this. Sure we are investigating the problem. Please write a mail or contact our support team support@axcrypt.net. we are happy to help you.

Please note: Based on email filter settings, sometimes it will be there in the user’s spam/junk folder. So please check once again your mailbox folders and firewall settings.
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