Forums Help & support How can I permanently remove axcrypt encryption from my files and folders?

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 1 month, 1 week ago.

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  • #32068 Reply


    I have a ton of files and folders on my computer all over the place, and I want to decrypt them all, basically all at one whack, rather than one-by-one.

    I put in File Explorer (win11 pro) to find any axx or .axx files. It pulled them up, I highlighted them all, then to decrypt. I thought maybe it was doing them and knew it’d take a while but after a while I thought it was just getting hung up and wasn’t getting anywhere. Mind you, some files were also encypted with bitlocker and zipped, if that makes any difference.

    I stopped the process through task manager.

    I go back and start doing some folders separately. It’s possible some docs inside the folder have never been decryped, and some have been. I right click the folder, decrypt. I open the folder, and there might be several docs still showing up as encrypted.

    Some folders I select decrypt, I can then open the folder, but when I exit the folder, it still shows the icon that it’s encrypted.

    How can I remove the encryption from all my files and folders permanently?

    #32104 Reply

    Prabhukumar R

    Hello jeff,

    You have the same question asking in Support. we already respond to your question via email. Please check your email.

    “Please avoid sending the same query in different mediums. You may get the duplicate response”

    #32365 Reply


    j’ai utilisé AxCryt il y a très longtemps pour encrypter des fichiers.
    J’ai tout naturellement oublié le code d’encryptage.
    Puis-je espérer récupérer mes fichiers ou dois-je en faire le deuil ?
    Par avance merci

    #32373 Reply

    Prabhukumar R

    Hello Ritchie,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: and

    A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

    If you are asking any Queries, please write us at

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