Getting AxCrypt on new profile to work, have a Premium license

[Scott Bernstein]

<p>I have tried emailing support@axcrypt.net but keeps bouncing back.<br />Originally purchased product under business email, sbernstein@bssi2.com. Sold company, want to keep using AxCrypt, that email will be going away. Changed email to my personal email, sbern227@aol.com. <br />Locally I login to AxCrypt with sbernstein@bssi2.com, online I login with sbern227@aol.com. <br />New profile on pc that already has AxCrypt installed but not recognizing either emails, which email account can I use?</p>

[Prabhukumar RModerator]

Hello Scott Bernstein,

There is no AxCrypt account sbernstein@bssi2.com with this email address.

As per logs, Your AxCrypt account sbern227@aol.com has a Free subscription.

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/.

Sign in to the AxCrypt app with different email address/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Now Sign in to the AxCrypt app with your AxCrypt credentials. Start AxCrypting……

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Scott Bernstein]

<p>Hi Prabhukumar,</p><p>I do have a Premier account, it shows as such in my account. Under the notification bell at the top of the screen for this login, it shows I have Premium. It was originally setup under sbernstein@bssi2.com but I was able to change the account login to sbern227@aol.com. I do not want to clear my old profile of sbernstein@bssi2.com and I feel I will lose my Premium subscription. I think a remote session to my pc is warranted. </p><p>You’re all set! Your Premium subscription purchase was successful and is now active. <br />07 January 2025 03:08 PM</p><p>So why don’t you see it and what doesn’t my local application see it? <br />PS: I sent emails from Outlook and from the web site about this issue before seeing your response. </p><p>Scott Bernstein, sbern227@aol.com  847-513-2649</p>

[Scott Bernstein]

<p>Hi Prabhukumar, I do have a Premier account, it shows as such in my account. Under the notification bell at the top of the screen for this login, it shows I have Premium. It was originally setup under sbernstein@bssi2.com but I was able to change the account login to sbern227@aol.com.</p><p>I do not want to clear my old profile of sbernstein@bssi2.com and I feel I will lose my Premium subscription. I think a remote session to my pc is warranted. </p><p>You’re all set! Your Premium subscription purchase was successful and is now active. 07 January 2025 03:08 PM</p><p>So why don’t you see it and what doesn’t my local application see it? PS: I sent emails from Outlook and from the web site about this issue before seeing your response. </p><p>Scott Bernstein, sbern227@aol.com  847-513-2649</p>

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