Forums Help & support forgot password

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 months, 1 week ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #22481 Reply

    Ринат Тайтенов

    Hi

    Such a problem. I downloaded the app over a year ago and encoded my photos. And all this time I did not touch them. Now I need them, but I forgot the password for them. Knowing myself, I most likely then set a very strange and complex password. Is it possible to see the password for them somewhere? I can confirm that I am the owner of these files, I’m just a fool :D

     

    #22496 Reply

    Prabhukumar R
    Moderator

    Hello Ринат Тайтенов,

    Forget password:

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

    Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

    still, If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: forgot password
Your information: