Forums Help & support Forgot File Password

This topic contains 19 replies, has 4 voices, and was last updated by  Prabhukumar R 7 months, 3 weeks ago.

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  • #22135 Reply

    Prabhukumar R
    Moderator

    Hello kapodust,

    You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x). Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

    Please do not forgot the password which was used in the file encryption with the AxCrypt 1.x. Because you need the same password to decrypt the AxCrypt 1.x encrypted files in AxCrypt 2.x.

    AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

    If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

    AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

    AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://www.axcrypt.net/blog/use-of-different-passwords/ .

    If you have any queries, please feel free to contact our support via  support@axcrypt.net.

    #32634 Reply

    angelo caneve

    I forgot the password to crypt my file and now I m not able to open . may you help me? tks in advance

    #32635 Reply

    Prabhukumar R
    Moderator

    Hello angelo,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

    A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

    If you are asking any Queries, please write us at support@axcrypt.net.

    #32688 Reply

    nicholas desilva

    i have my password

    i have protected some files

    i cannot open my files

    #32720 Reply

    Prabhukumar R
    Moderator

    Hello Nicholas,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Are you getting any error messages while opening the encrypted file? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

    please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

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