Forums Help & support Forgot File Password

This topic contains 15 replies, has 4 voices, and was last updated by  Prabhukumar R 2 years, 2 months ago.

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    Prabhukumar R

    Hello kapodust,

    You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x). Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

    Please do not forgot the password which was used in the file encryption with the AxCrypt 1.x. Because you need the same password to decrypt the AxCrypt 1.x encrypted files in AxCrypt 2.x.

    AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

    If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

    AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

    AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: .

    If you have any queries, please feel free to contact our support via

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