Forums Help & support forget password

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 1 year, 2 months ago.

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  • #20882 Reply

    Rakesh Pathak

    Hi team,

    i have my encrypted files and i forgot my password. i have registered with back from Dec 2014. I lost my laptop. Now i have a PC. Is there any way to decrypt my files.




    #20883 Reply

    Prabhukumar R

    Hello Rakesh,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you do not remember the password to your account, you can always reset itThis is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset and

    Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

    still, If you are facing any issues, you can feel free to contact our support via

    #20955 Reply

    Benjamin Fernandez V.

    Necesito cifrar archivos pero no con la contraseña del usuario (Correo), Por que si envío ese archivo tendré que dar la contraseña y eso implicaría que conocieran la contraseña de mi usuario. Quiero encriptar un archivo pero con una contraseña diferente a la de mi usuario

    #20962 Reply

    Prabhukumar R

    Hello Benjamin,

    You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients/employees/partner,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

    You can send the encrypted file via email(Gmail, yahoo, etc..) to other users. AxCrypt will not send the physical file.

    I will explain about the key sharing features:

    There is no need to share passwords in order to send or share files securely with others.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view

    Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info:

    Still, if you are facing any issues, please write to we are happy to help you.

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