Folders not working

[Marie]

Hi, i have bought the premium account on my Mac. Unfortunately i still cannot secure my folders. What is wrong?

best,

Marie

[Prabhukumar RModerator]

Hello Marie,

Please check the AxCrypt app title bar – your subscription is added to the app.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Author]

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