File is open and may need to be cleaned | AxCrypt - File Security Made Easy

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October 6, 2016 at 17:54 #4368 Reply

Christine Applegate

This file is not open, when I click it asks for a password. It keeps saying the password is incorrect, but it is not. The tool bar says to close the file and clean it. It does nothing, and I really need to get into this file.

October 6, 2016 at 21:47 #4376 Reply

Svante
Spectator

Hello Christine,

If it says you’re entering the wrong password, chances are very, very high that you are.

Can you send a screen shot please of the situation? If you do not want to post it here, send an email to support@axcrypt.net .
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