You can try this. Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.
Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.
Then uninstall the AxCrypt app and restart the system then install the latest version of AxCrypt app.
If the above doesn’t help, please write an email to our support team email@example.com.