Forums Bugs & issues encrypt files open in application bar or behind folder windows

This topic contains 5 replies, has 2 voices, and was last updated by  Andrew 4 days ago.

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  • #26498 Reply

    Andrew

    Hello,

    always when I open an encrypted files, it’s open on application bar or behind it’s folder. I have tryed on two pcs even with windows 10 and windows 11 too.

    I want to open always on top like any unencrypted files…

    Thanks in advance

    #26565 Reply

    Prabhukumar R
    Moderator

    Hello Andrew,

    Please explain the more detailed(step by step) information about the issue also some screenshots. Also you can write an email to our support team support@axcrypt.net.

    #26570 Reply

    Andrew

    I have make more test and effectively is not always, here is the step I try in this moment:

    folder opened fullscreen, double click on .axx (txt file), insert password, it’open correctly, close file.

    second file axx (txt file), double click, it’s open on application bar…

    third file same as above

    here a screenshot https://ibb.co/NrBP1kV

    I have tryed with pdf also…

    #26576 Reply

    Prabhukumar R
    Moderator

    Hello Andrew,

    Thanks for Your information. We are trying to re-recreate the issue with our local environment. If we find the issue, we are fixing it.

    #26579 Reply

    Andrew

    An update…I miss to say I copy my password instead typing because it’s a strong password.

    I have try typing it and there is no issue

    #26580 Reply

    Andrew

    after system reboot…issues persist even whit thyping after 3-4 attempts

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