Forums › Help & support › desktop

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 2 years, 4 months ago.

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  • June 26, 2022 at 00:34 #27083 Reply

    RAYMOND VINCENT

    The desktop app wont let me decrypt file when I enter my password I get a flashing red light.  I can sign in  at ax crypt my account on line.

    This needs to be fixed I have a ton of files encrypted but cant decrypt them in desktop app.  Win 10 PRO

     

    Raymond Vincent

    vince32@bellsouth.net

     

    June 27, 2022 at 08:49 #27097 Reply

    Prabhukumar R
    Moderator

    Hello RAYMOND,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

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