Forums › Help & support › Decrypting

This topic contains 1 reply, has 1 voice, and was last updated by  Amy 6 years, 7 months ago.

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  • April 24, 2018 at 22:37 #10416 Reply

    Amy

    I right click on a file and click decrypt. The File Password box comes up and I put in my password. A red stop sign with an exclamation mark says I’m already signed in with this password and the file still will not decrypt. What do I do in order to get the file to decrypt? Thanks!

    April 24, 2018 at 22:38 #10417 Reply

    Amy

    Above is my email.

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