Changed account email and now warned about using local password

[R Jantzen]

I changed my Axcrypt account email recently.  Now when I try to decrypt a file, I receive the following warning “You are signing in with a local password, instead of the online account password.  This is often the result of a password reset online, but use of the old password now.  Please ensure you are using the same password and account online, or contact support.” The file decrypts but I’m also transferred to the Axcrypt login page where I can log in using the new email and the same old password.

[Prabhukumar RModerator]

Hello Jantzen,

You have login in AxCrypt Local mode We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

Or

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Then uninstall the AxCrypt app and restart the system the install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .

Now install the AxCrypt app(with internet connection) and try to start AxCrypting……without any issue.

If you are facing any issues, please contact our support team at support@axcrypt.net.

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