ccount name and password problems

[nobody]

Hi,

I installesd Axcrypt and made several  errors now I don’t know how to get my problem solved. The first time I used the following E-mail address:

fortuneo.satos36@free.fr and the second time after I had suppressed the application from my PC I used the following e-mail address : clubmicro.rene@freee.fr. now  when I try to connect I am completely confusd as I don’t remeber what passwords I had used. Is there a way to solve the problem? The best would probably to delete  these 2 accounts so I can restart from the beginning

Best regards from the french Riviera from an old 87 years old frenchman

Rene SATOS

[Prabhukumar RModerator]

Hello

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Check your internet connection now start the AxCrypt app and enter the email address and credentials.

I don’t remember what passwords I had used — If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Author]

Posts