Can't switch AxCrypt offline mode to online

[Aissa]

Hello,

 

I have installed AxCrypt 2.1.1236.0 on Windows 11 PRO and subscribed to  Premium account. But when i try to loggin on my laptop it’s say user or password invalid. So i create a new account with same credential as website. But the connection is offline and all features are locked.

How can i switch to online mode ?

 

Thank you

Aïssa

[Prabhukumar RModerator]

Hello Aissa,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Aissa]

Hello @,

I didn’t receive any answer to my support request. Can you please share the answer here ? it may help other users.

Thank you

Aïssa

[Prabhukumar RModerator]

Hello Aissa,

AxCrypt will automatically switch to ‘offline’ mode if it’s not possible to connect to the server. It can also be started with set permanently offline by using the “File | Options | Always Offline” option.

Please check : You have already enabled the option Always Offline(File| option| Always offline). So now disable the option (Always Offline) then Exit in the AxCrypt app and clear the AxCrypt local cache by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.Check your internet connection now start the AxCrypt app and credentials. Now check AxCrypt app are offline or not?

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know account/subscription updates/status. So you will need to sign in to the AxCrypt app with internet enabled.

[Aissa]

Hello,

Thank you for your feedback. Unfortunatelly it still doesn’t work.

I have checked my internet connection. Iam able to publish this message and logging to my account on https://account.axcrypt.net/en

I have enabled the option always offline then disabled. I have clear All Setting and restarted.

Unfortunatelly it doesn’t work, iam still offline.

What is the protocol and port used by the application to sync ? Is there a way to test or force the connection ?

 

Thank you

Aïssa

 

[Prabhukumar RModerator]

Hello Aissa,

Please try to install the AxCrypt app in some other system. Please check. So many users are using the AxCrypt windows application without any problem.

Please to add the AxCrypt mail host(Our email sending IP is 83.168.228.93 – the same as account.axcrypt.net) in your mail server whitelist. port number is 443

Or

Please add whitelisting https://account.axcrypt.net/.

[lesasy]

I have enabled the option always offline then disabled. I have clear All Setting and restarted.  geometry dash subzero

 

[Moto X3M]

It’s help me alot

[Lemberk]

I have verified my internet connection. You can now view the Premium status in the title bar of the AxCrypt application.

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escape road

[shota]

It seems you’re facing login issues with AxCrypt despite having a Premium account. Make sure your internet connection is stable and check for typos in your credentials. Consider reinstalling the app if problems persist.

Sprunki Phase 3

[Arish Sharma]

<p>I’m having trouble switching AxCrypt from offline mode to online. Every time I try, the application either freezes or gives me an error message. I’ve checked my internet connection, which is working fine, and I’ve tried restarting the program multiple times [url=https://brawlnulls.net/]nulls brawl[/url]. I’ve also ensured that my firewall isn’t blocking it. Still, nothing works. Has anyone else experienced this issue or found a fix? I’d appreciate any advice or solutions that might help resolve this.</p>

[Prabhukumar RModerator]

Hello Arish Sharma,

Please uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

If you encounter any issues, feel free to contact us at support@axcrypt.net, and we will be happy to assist you further.

[Kane Smith]

To fix the issue with AxCrypt 2.1.1236.0 on Windows 11 PRO showing offline mode and locking features, make sure your internet connection is stable and that no firewall or antivirus is blocking the app. Restart the app and log in using the same credentials you used on the website. If the problem continues, go to the AxCrypt settings and manually check the “Go Online” option if available. Also, reinstalling the software can sometimes reset the connection. It’s similar to how some people book a bus rental Dubai service online but face issues until they reconnect properly and ensure their details match—same idea here.

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