Cannot open encrypted files

[Lisa]

I cannot open my encrypted files. It pops up a message: “AxCrypt File Encryption has stopped working”

Any suggestions on what to do?

[SvanteSpectator]

Hello Lisa,

Please check out our FAQ at http://www.axcrypt.net/support/faq/#lavasoft-crash .

It’s usually caused by a misbehaving software from a third party, Lavasoft Web Companion.

[Lisa]

I already did that and it doesn’t appear that I have that software on my computer.

[SvanteSpectator]

Hi Lisa,

Are you really sure? I understand that it can be hard to get rid of.

Anyway, if you’re sure, we’ll need a complete error report from you, like this: http://www.axcrypt.net/blog/send-complete-error-report/

Just don’t be surprised if I come back and say the same thing again ;-) It’s happened before.

[Author]

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