Cancellation if axcrypt premium subscription

[Jas]

<p style=”text-align: left;”>Actually I don’t want axcrypt premium subscription now. I was on 30 day free trial and now I want to cancel my subscription and go back to axcrypt basic. And I want to do it quick because I only have 4 days left for premium trial to end.</p>
But there is nothing on your website for cancellation of premium subscription. Pls help

[SvanteSpectator]

Hello,

See https://forum.axcrypt.net/information/license/ .

“We will always offer a no questions asked refund if requested within 30 days. Inform us via email at info@axcrypt.net should you wish a refund. Refunds are issued by reversing the initial transaction, unless we agree otherwise.”

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[soumya]

I dont want axcrypt premium subscription. I have even emailed about cancelling my subscription before 30 days free trial end date but it was not cancelled and my money got deducted. Can you please Cancel my subscription and refund the money.

[Prabhukumar RModerator]

Hello soumya,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Jason]

I have cancelled axcrypt and deleted my axcrypt ID several days ago yet you are still attempting to charge my card. Kindly stop.

 

Thanks

[Prabhukumar RModerator]

Hello Jason,

Please send the AxCrypt subscription purchase email address, invoice, and subscription details. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the problem as soon as possible.

[Sonja]

We canceled one of our subscription in August 2023. In July 2024 we got billed for the cancelled subscription. my mails are not getting answered other than saying someone will get in touch.

This is unacceptable coming from a company to keep billing clients long after the subscription has been canceled. there is also no way to remove the card details form the account so that this not happen again.

I need feedback on this urgently and expect a refund ASAP!

[Prabhukumar RModerator]

Hello Sonja,

You have the same question asking in Support. We have already responded to your question via email. As we said, we have already forwarded your email to our financial team. Our team will get in touch with you shortly.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Author]

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