Axcrypt stopped working

[Paulo]

After the update on Microsoft this October 2017, my axcrypt stopped working. I cannot open any encrypted file or decrypt them. What shall I do?

[James]

First of all ensure you’re running the latest version of AxCrypt.

If you’re still having problems please post a screenshot of the error message along with your exact Windows version (type WINVER into the run box) and AxCrypt version.

[SvanteSpectator]

Hello Paulo,

If you’re still having problems, please do as James suggest. We are not aware of any particular problems with any recent Microsoft update.

[Jan]

Same here. AxCrypt just stop working after Win 10 update. I have installed the latest version. Even the portable version not working!! This has totally destroyed my trust to AxCrypt and cost me quite a bit of cryptocurrency!

In future I will only use VeraCrypt which has never failed me!

[Prabhukumar RModerator]

Hello Jan,

No, AxCrypt app working fine in windows 10. so many users are working AxCrypt app without any issue.

Please explain what is the problem you are facing the AxCrypt application.

Are you getting any exceptions or error message while using AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible

You can send a screenshot showing where the problem is, it often helps us understand. Also you can send the complete error report to troubleshoot the issue.

Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

 

[Jan]

I tried to use the stand-alone version and got this error message

[Prabhukumar RModerator]

Hello Jan,

Please avoid sending a same query in different mediums. You may get duplicate response

It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

Please delete the folder(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/.(please ignore if already download)

Now install the AxCrypt app and try to start AxCrypting……

[Jan]

I think firewall/antivirus is not an issue since I was able to decrypt some other AxCrypt files.

I think .axx file is simply somehow corrupted.

[Prabhukumar RModerator]

Hello Jan,

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

Please check the files whether those are corrupted or not using the below instructions.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Rafael Davila]

The program no longer works and I have all my medical, bank and taxes files encrypted.

There is a warning that reads AxCrypt failed to start – The path is not of legal form.

[Prabhukumar RModerator]

Hello Rafael,

We have responded to your support email. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Author]

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