axcrypt free version : offline and online – passwords not synchronized

[Jacek]

I use the latest version on Axcrypt. Recently I have changed the password and it works perfectly as long as I am online. If I have not internet access and need to access my encrypted files I need to use the old password! Reading the blogs and some of the answers from Axcrypt specialist, these passwords should synchronize but they do not.  It is not acceptable to use two passwords depending on the mode of working. The only option is to go back to the old password or not touse Axcrypt – neither of the two is good!. I actually find Axcrypt easy and useful and the subscription version seems even better  but this problem I need to solve. Anybody can help?

[SvanteSpectator]

Hello Jacek,

It should work as you expect – the same password online or offline, and it should sync. Can you please send a complete error report to support, so we can check just where it has gone wrong? https://forum.axcrypt.net/blog/send-complete-error-report/ .

[jacek]

Thanks for your quick reply. Unfortunately I cannot send error report as I am not getting any error. When I use Axcrypt when offline (no internet) the new password is not accepted – message “wrong password”. The old password however is accepted and everything works. On connecting to internet – to either logout or login to the Axcrypt I need to use the new password and then everything works.

[Prabhukumar RModerator]

Hello jacek,

Please avoid sending the same query in more than one mediums. You might get more than one same responses.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/ .

AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.

Once signed in to the AxCrypt app with internet enabled, your account details will be updated in your local. You can also see the AxCrypt app status in the application header(There is no offline and local means its in online state).

After connecting to the internet still the app shows offline, please check the Always Offline option will be disabled or not, in the File | Options menu.

Now sign in to the AxCrypt app with online state and hereinafter you can use new password to sign in to the app in online and offline states.

Still you are experiencing the same issue, please clear the AxCrypt local contents via File | Options | Clear all settings & Restart or clicking the Reset button in the sign in dialog.

Now start the AxCrypt like a new installation.

Note: Please remember your old and new passwords to open the encrypted files. If you felt confused, please decrypt all the encrypted files with your passwords. then do the above.

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

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