App Showing offline but have internet

[Brian Baskinger]

hello –

For both myself and other users it shows as being offline although we have internet access.  Please assist.

[Prabhukumar RModerator]

Hello Brian,

Please follow the below to change the status. Please check whether “Always Offline” option is checked in your app. (File | option| Always offline)

1. If yes, please uncheck it. (It should be unchecked).
2. Sign out from the app and Make sure you Exit from the application.
3. Check the internet connection. You should be connected to internet to update your subscription details. At least once a week keep connecting       to internet to update your subscription details.
4. Again open the app and login with credentials. Check for the issue.

AxCrypt app should be connected with internet to fetch the user account and subscription information from our API at-least one time when we start. If any problem to connect our server, then the AxCrypt app will automatically switched to offline state.

Please make sure that your firewall is not blocking our API request, if you are using any firewalls. Our domain in account.axcrypt.net or 83.168.228.93. If the mentioned domain or ip address was added in the firewall blocklist, try to remove and add it in whitelist.

If you uninstall and reinstall the app, the problem will resolve automatically – if you don’t have any other system issues or restrictions.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

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