Android app will not start

[Tom]

After entering my password on yhe Android app, I get “Unexpected error” “Object reference not set to an instance of an object” error. Please help

[Prabhukumar RModerator]

Hello Tom,

We apologize! We would request you to send an email to our support – support@axcrypt.net.  If possible, please attach screenshots.

[Slope 2]

Same issue here. Started happening today after the latest update.

[Francis]

<p>Hye,</p><p>After entering my password on the Android app v 3.0.0.2032, I get “Unexpected error” “Object reference not set to an instance of an object. Could you help me to resolve this issue ?</p><p>Thanks</p><p>Screen copy : https://www.dropbox.com/scl/fi/0xhm7f0mvuvp0aop612nu/Screenshot_20251229_104031.jpg?rlkey=ees1w8w0t4zlo5xdypv3i3z6d&dl=1</p&gt;

[Nikita BhosleParticipant]

Apologies for the inconvenience caused.
Please clear the AxCrypt app’s local cache and try again.
Long-press the AxCrypt app icon, then go to App info → Storage & cache, and select Clear cache. Also, please clear the user data.
Now, restart the AxCrypt app and check if the issue is resolved. If you still face any issues, please let us know.

[Author]

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