Hello Muggsy,
You can use the AxCrypt key sharing feature to fulfill your requirement. AxCrypt key sharing is a premium feature.
You can send the encrypted files to other users. If they want to open the received encrypted file(s), then we have to share the file password(which was used in the file encryption) with them or the files should be key shared with receivers’ email addresses. AxCrypt application is mandatory to decrypt the encrypted files.
There is no need to share passwords in order to send or share files securely with others.
AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.
To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .
If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .