Hello Ali Eljinini,
AxCrypt 1 is a very old application that we can offer no support for, not because we don’t want to but because we simply can’t (the last person with any technical knowledge of AxCrypt 1 left the company over a year ago). This is why we make it extremely clear on our website that AxCrypt 1 should not be used.
It sounds like the AxCrypt 1 installation has for whatever reason been corrupted (this can happen if you accidentally remove or move files that is part of the installation, or a multitude of other reasons). You could try to reinstall AxCrypt 1 and see if that fixes the problem. Or in worst case fixing it might require a reinstallation of operating system.
These are all general guesses, and we unfortunately can’t assist you any further technically.
However! Your files are of course safe, and can be decrypted on any computer with AxCrypt 2 installed. If you need immediate access you could maybe borrow a computer where you can install AxCrypt 2. If you have a mobile phone with Android or iOS we could also arrange for a premium account to be setup for you so you can access the files from your phone.
If you are facing any issues, please contact our support team at support@axcrypt.net.
Prabhukumar R 3 years, 9 months ago.