Forums › Help & support › eski şifremi unuttum, yeni şifreyle eski dosyaları açmıyor. › Reply To: eski şifremi unuttum, yeni şifreyle eski dosyaları açmıyor.
If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
To decrypt the files, you need to remember the original password used.