Forums › Bugs & issues › fichier non reconnu › Reply To: fichier non reconnu
Hello Olivier,
All AxCrypt files start with a the same unique sequence of 16 bytes. The message indicates that the file in question does not, thus it’s not an AxCrypt file – or a very broken one.
Maybe it’s zero length, or otherwise corrupted?
If you like, you contact our support and send the file there, and we can have a look at it.