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Hello david,
It’s not entirely clear exactly what the issue is. Please provide more information, and if you can send a screenshot showing where the problem is, it often helps us understand.
How to take a screenshot is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .
If you do not want to post screenshots here, submit a Premium support request by signing in to https://forum.axcrypt.net/ or by sending an email to support att axcrypt dott net .