Forums Help & support Not encrypting upon Sign Out from AxCrypt or when locking screen Reply To: Not encrypting upon Sign Out from AxCrypt or when locking screen

#14688 Reply

Prabhukumar R

Hello Pierre-Alain,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you know the file password, you can decrypt the same using the AxCrypt app. AxCrypt app will ask the user to enter the file password when we trying to decrypt the encrypted file.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file. You can open all the encrypted files if you know the file password which was used in the encryption process.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at Please note that we cannot provide support beyond this.

Are you getting any exceptions or error messages while open the encrypted file using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Please send a complete error report of the issue. Please follow the detailed instructions for the complete error report:

Still, if you are facing any issues, please write an email to  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.