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Hello Joan,
Please check your mobile enable the internet connection or not. If not connect to the internet connection your mobile. Please connect to the internet. Now sign in to the Axcrypt mobile app.
Internet is Required for the first time of login after creating an account or purchasing Premium/Business Subscriptions via the AxCrypt account site or app. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.
If the user’s system/app is not connected with the internet, then the AxCrypt app doesn’t know about your recent purchase or account/subscription updates. So After purchasing a subscription, you will need to sign in to the AxCrypt app with internet-enabled.
If the above does not help, please provide more information about the issue and write an mail to support@axcrypt.net .