Recipient of encrypted file gets error message and can't open

[Sandy]

Hi Help Forum,

I sent an AxCrypt encrypted file to someone. They downloaded the free software and registered with the email I encrypted the file with.

The recipient tried to open the file from the downloaded software app and gets the message: “[file location\filename] has the wrong file name extension. It must be ‘.axx’!

Any ideas what we are doing wrong?

[SvanteSpectator]

Hello Sandy,

it sounds like the error message says it all. An AxCrypt file, when encrypted, will have a file name ending with “.axx”. Apparently the file you sent, or that the person received, does not have this ending – indicating that either it was not an encrypted file that was sent, or the sender or the receiver renamed the file to end with something else.

[Author]

Posts