I CAN'T RECOVER MY PASSWORD

[BASHIRU ALHASSAN]

I HAVE TRIED SEVERAL TIMES TO DECRYPT MY FOLDERS AND FILES BUT I HAVE FORGOTTEN THE PASSWORD I USED OR MAYBE SOMEONE TRYI TO LOGIN TO ACCESS MY DOCUMENTS AND CHANGE THE PASSWORD, SO PLEASE KINDLY HELP ME OUT!. WHAT IS THE BEST SOLUTION I CAN USE.

I WAS ABLE TO  LOGIN USING MY EMAIL AND PASSWORD BUT I USE ANOTHER PASSWORD FOR THE FILES AND FOLDERS. PLEASE PLEASE HELP ME BECAUSE THE DOCUMENTS ARE MUCH IMPORTANT TO ME.

HOPING TO HEAR FROM YOU SOON.

THANK YOU.

ALHASSAN

[SvanteSpectator]

Hello BASHIRU,

If you do not remember the password to your old account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the new AxCrypt. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset .

 

Unfortunately, if you do not know the password you cannot open an encrypted file. That is what AxCrypt is made for!

Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.

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