Forums › Help & support › Mobile Axcrypt decrypts ok but then Excel cannot open file

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 week, 1 day ago.

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  • November 14, 2025 at 12:55 #49016 Reply

    Gareth

    Since updating mobile Axcrypt to 3.0.0.2021 I have issues opening encrypted Excel files.

    I have my encrypted files, decrypt them using Axcrypt, select Excel, then Excel opens and show the error: “Try saving the file on the device and then opening it”

    This happens only on mobile, on desktop Windows 11, the files can be decrypted and opened in Excel as they should

    November 14, 2025 at 14:46 #49018 Reply

    Prabhukumar R
    Moderator

    Hello Gareth,

    We found and fixed the issue. It will be released soon.

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