how do I reset my account when it's locked

[Krumberg]

Hello –
something went wrong somewhere
Axcrypt somehow refuses to let me use it although I did lock in with account verification and all that.
How can I reset my password under these circumstances??
How do I regain access to mmy account with Axcrypt ?

[SvanteSpectator]

Hello Krumberg,

We need to know your exact email address and probably learn more about what the problem is, so the best here is that you email us at support att axcrypt dott net . Please tell us your account email, and if you can include a screen shot of where you are stuck it will also be of great help.

How to take a screen shot is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

[Author]

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