Forums Help & support Anomaly when connecting an external disk

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 years, 8 months ago.

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  • #19718 Reply

    ALAIN Mimouni

    I use AxCrypt for the files on my PC and I have no problem with crypting or decrypting.

    However when I connect an external hard drive, in which no files where initially crypted, all the files appear crypted and my password does not allow me to open the files.

    Thank you

    Alain

    #19722 Reply

    Prabhukumar R
    Moderator

    Hello ALAIN Mimouni,

    We have responded to your support Priority email. Please check the same.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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