Forums › Help & support › AxCrypt keeps asking my password

This topic contains 2 replies, has 1 voice, and was last updated by  Dominic 5 years, 5 months ago.

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  • April 19, 2019 at 18:17 #13526 Reply

    Chris

    Hello,

    Yesterday I upgraded version 1 to version 2.
    Somewher in the proces I had to click to ‘restore the applicationwindow’.
    Then I logged in and tried to open a file. But I had to give my password again. So I did, and then I read that I was already logged in.

    I restarted my PC, but that didn’t help. I keep turning in cirkels and cannot open my files anymore. What went wrong?

    Thanks, Chris.

    April 22, 2019 at 18:17 #13537 Reply

    Chris

    The problem was that I used the new password for my old files.

    Today I got a pop up to convert my old files. That did the trick.

    Thanks, Chris.

     

     

    June 28, 2019 at 08:33 #13949 Reply

    Dominic

    okay perfect thanks for the info! run 3

     

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