Add and manage customers

Add a new customer

To resell AxCrypt Business to a new customer, create their subscription on the account website:

1. Log in to account.axcrypt.net.
2. In the left side menu, click  and  from the drop-down menu.
3. On the creation page, enter your customer’s information and the number of licenses needed. This can be changed later if needed.
4.  Select whether you want a monthly or yearly subscription by choosing 1 or 12 months.
5. For VAT deduction (within the EU), enter a valid VAT number.
6. The reseller’s discount will be automatically added.
7. Click the payment button.
8. After successful payment, you click from the left side menu. Choose the customer you have just created from the Acting On drop-down menu.
9. Finally, you can add the email addresses of the users that need to be assigned a license.

Note: It will work both if your customer does or does not have a registered AxCrypt account.
They will receive an email or invite saying they have been added to a Business subscription. They must then activate their account.

You will automatically be added to their subscription as an administrator of their account.
Naturally, you will not be assigned a license.

If you make any of your customer’s users an administrator, they will be able to purchase new licenses and manage the account. This means that you and they will not get the discount. We suggest not making them an administrator unless really needed.

If any information has been filled in incorrectly during the creation, you can always change it by going to .

This process is designed so it is completely managed by you and does not require any involvement from your customer (besides activating the account, should they not have an existing account yet), or from AxCrypt. If payment by bank transfer is preferred, this is possible too. See the billing tab for more information.

Add users to a customer’s account

You can add users to the customer’s account. Just be sure that unused licenses are available — the administrator can add users as long as there are licenses available.

To add users:

1. Click   from the left side menu after logging in to the account web.
2. Choose your customer from the Acting On drop down menu.
3. Click  .
4. Add users individually by their email address.

Purchase additional member licenses

If your customer’s account has all their licenses in use, you can purchase additional licenses:

1. Click  from the left side menu after logging in to the account web.
2. Choose your customer from the Acting On drop down menu.
3. Choose the number of licenses needed.
4. Click   to purchase the additional licenses.

Note: If a payment by bank transfer is preferred, this is possible too. See billing down below for more information.
When a subscription is created or renewed, the period is always a year.

When additional members licenses are purchased for a subscription within the subscription period, only the remaining  months rounded upwards to whole months are charged for. If 50 days remain for the current period, and additional members are added, this will be for 2 months/additional member.

Removing or changing users

Removing or changing users in your customer’s account are simple:

1. Click   from the left side menu after logging in to the account web.
2. Choose your customer from the Acting On drop down menu.
3. Click   next to the user’s email address that needs to be removed or changed.
4. You now have an unused license. You can either save it for when you need it (this doesn’t pause the expiration date) or assign it to a new user.

Billing

Payment method

Subscriptions are purchased through AxCrypt web account portal (account.axcrypt.net). The payments are made directly through the portal with a credit card.

It may also be possible for you to purchase by invoice, usually dependant on the number of subscriptions you wish to purchase. If you would like to do so, contact the Reselling team. If payment is done via bank transfer, it may take longer for your customer to get access, as we first have to receive the payment.

Pricing and discount details

The current list price per member license for AxCrypt Business can be found on our pricing page. You have a personal Reseller’s discount which applies to this.

For the purposes of a subscription a month is defined as 30 days and a year as 360 days. When a subscription is created or renewed, the period is always a month or a year.

When additional members licenses are purchased for a subscription within the subscription period, only the remaining  months rounded upwards to whole months are charged for. If 50 days remain for the current period, and additional members are added, this will be for 2 months/additional member.

Read “Payment and Renewal” in our Terms of Use for more information.

Renewal

Since June 25th 2020, we  automatically renew subscriptions. If you purchased licenses before then, neither you nor your client will be charged automatically. You’ll have to renew via the menu. 

If you purchased licenses after June 25th 2020, the subscription will automatically renew at the end of the subscription period, using the initial payment method. If you want to cancel, you must do so before the end of the current subscription period.

Read “Payment and Renewal” in our Terms of Use for more information.

View your order and transaction history

1. Click from the left side menu after logging in to the account web.
2. Here you will find your invoices and transaction history.
3. Click next to the invoice you wish to see details of. This shows:
   1. Information such as date, reference, address, etc.
   2. Paid for which customer.
   3. Subscription ordered.
   4. Total amount.
4. You can print the invoice by clicking the print icon.

Taxes

EU VAT will be deducted before purchasing when entering a valid VAT number. VAT is not applicable for countries outside EU.

For Swedish customers, VAT deduction is not possible. As AxCrypt is a Swedish company, Swedish customers will have to have to book the incoming VAT as incoming, and this is then deducted from outgoing VAT when they pay to Swedish Tax authorities.

Note: AxCrypt can’t further advise you on tax matters. Please check your country’s regulations or contact your tax advisor for more details.

Support

Technical support

Our resellers (and their customers) can of course rely on professional technical support from AxCrypt. Online we have lots of documentation and product information:

FAQ: https://forum.axcrypt.net/support/faq/
Business subscription: https://forum.axcrypt.net/support/axcrypt-business/
Get started: https://forum.axcrypt.net/information/get-started/
Usage tips: https://forum.axcrypt.net/information/usage-tips/
Technical details: https://forum.axcrypt.net/information/technical/

Furthermore, technical support is available at support@axcrypt.net. Their time zone is UTC+5:30, and usually respond during office hours within a day.

Of course, we always suggest that our Resellers have used AxCrypt themselves before, so that they can help their customers with some basic technical questions. Otherwise we also have a bunch of tutorials that explain various features of AxCrypt. They are available on our YouTube Channel: https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA

Windows tutorials: https://www.youtube.com/watch?v=kE8fuBglFhA&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6
MacOS tutorials: https://www.youtube.com/watch?v=KqKwgnBy-Io&list=PLHRiJs6YxUhj6XCOS_P6dl-1HZSOYQl0d

Sales support

As a Reseller, you are responsible for your own sales and how you approach your (potential) customer. But, of course, we would like to assist you with your sales. Teamwork makes the dream work!

For advertisement purposes, and to show to your customers, we have created a presentation and brochure of AxCrypt. It will explain what AxCrypt is and how it can help you to keep your data protected.

AxCrypt presentation: https://forum.axcrypt.net/downloads/12134/

Marketing

Authorized reseller logo

You may use the reseller’s logo or AxCrypt’s regular logo in your own publications or website. You are free to do so as you comply to the following regulations:

1. Do not edit the images without our permission.
2. Leave an empty space of 25% of the logotype dimensions from adjacent images or graphical elements.

You may use black and white versions when the colored logotype isn’t a suitable alternative.

Logotype icon in PNG format
Logotype icon in JPG format

Logotype full in PNG format
Logotype full in JPG format

You can find the original AxCrypt logotypes on https://forum.axcrypt.net/press-media/.