Forums › Help & support › Password reset
This topic contains 5 replies, has 2 voices, and was last updated by Sascha 1 year, 2 months ago.
Hello, I am from Germany.
The PC program says that the password does not match with the Internet password. But if I try to reset the password (write my email address and sign the Captcha ) nothing happens – no mail. I try it already 3 days
We had sent the password reset email from our support email to your email address, please check the same.
If you are facing any issues, please let us know. We are happy to help you.
thank you verry much – it works. My question is, why came your email to me? The reset email didn´t..? But with your fast help, the internet adress.. – thanks. :-)
Due to some security reasons, we have not sent the password reset link on the forums page.
we are sending the password reset link to your personal email yesterday.
If any other query please write an email to our support team firstname.lastname@example.org
thank you for your email.
I have reset my password today. It works. :-) Thank you.
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