Forums Help & support Can't open AxCrypt

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 years, 1 month ago.

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    Robert Scavone

    I am unable to open AcCrypt at all:  I click on the app icon and all I get is the hourglass and then nothing.  I paid for Premium and now all my files are completely inaccessible!  How do I open the app???? It was working fine yesterday.

    #19256 Reply

    Prabhukumar R
    Moderator

    Hello Robert Scavone,

    Are you getting any exceptions or error messages while open the file in AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

    please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

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